Mouser Electronics, Inc. has recently opened a new European Customer Service Centre in Lithuania, specifically in the capital city of Vilnius. The establishment of this centre is aimed at supporting the increasing design activity in the region, driven by the growing tech ecosystem and established industries.
Mark Burr-Lonnon, Mouser's Senior Vice President of Global Service and EMEA and APAC Business, highlighted the significant growth of their European business, which saw a surge of 30 percent in 2022. He also emphasized Lithuania's burgeoning tech sector and increasing electronics design and manufacturing activity, making it an ideal location for Mouser's expansion.
Mouser Electronics is known for its specialized customer support in the local language across various regions, including Europe, the Americas, and the Asia/Pacific regions. The new Customer Service Centre in Lithuania will have a dedicated team to provide personalized assistance with orders and respond to customer inquiries, all in the local language, time zone, and currency. This expansion marks Mouser's 11th office in the EMEA region, with existing locations in Germany, the United Kingdom, France, Israel, Italy, Spain, The Netherlands, Poland, Sweden, and the Czech Republic.
Lithuania, with the largest economy in the Baltic region, offers a favorable business environment. The capital city of Vilnius has been recognized as one of the top 25 global cities of the future in 2021 by FDI Intelligence, a foreign investment company. Notably, Vilnius is home to a significant tech development by Tech Zity, involving a $110 million investment to create a 55,000 square-meter tech campus, which will be the largest tech center in Europe.